If you are approved, your refund will be processed and the credit line will be automatically applied to your credit card or original payment method within a certain number of days. We will also notify you to approve or reject the refund. And the related costs incurred need to be borne by the buyerĪfter receiving and checking your return, we will send you an email informing you that we have received the return. *We will not refund any orders that the buyer innocently rejected due to the buyer's reasons. * Note: Customized products do not support refunds/returns. Wait, the buyer shall bear the customs duties incurred when the buyer returns/replaces the product. Caused by the customer, such as: inappropriate size, the product is not wanted during transportation. Any item return and exchange within 7 days after delivery, the buyer will be responsible for the round-trip freight. Any item returned within 7 days of delivery, you need to pay the shipping cost yourself, and Cosplay Clan will charge a handling fee equal to 20% of the product price Any non-original condition, damaged or missing parts due to our mistakes After the wig is completely disassembled/try-on, the return is not supported Custom products are not refundable/refundable * Please do not return your purchase to the manufacturer. * Note: Customized products do not support refunds/returns. In order to complete your return, we need a receipt or proof of purchase. It must also be in its original packaging. Must be unused and in the same condition as the item received. The package was not received because of logistics The product is damaged due to our error and cannot be used If 7 days have passed after you received the product, we will not be able to provide you with a refund or exchange. Shipping resumes for all orders on January 30, 2023.įor order returns or other abnormal issues, please contact the after-sales customer service via email policy is for 7 days.
*The Chinese New Year holiday time is from 2023.1.15 to 2023.1.29.ĭue to the approaching of the Chinese New Year holiday, some orders will be suspended from January 13, 2023.
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